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Protect Your Customers' Most Sensitive
Data in Real Time
The first dynamic data protection platform purpose-built to see and control data in motion across every agent desktop, CRM, ticketing system, and AI copilot, with non-human detectable latency and zero integrations required.
Alorica Agent Desktop + Nullafi Redaction Demo
See how Nullafi protects sensitive data in real time within Alorica's agent workflows. Zero integrations required.
+Strategic Value For Alorica
Data protection is not just a product. It is a strategic differentiator for Alorica. A way to strengthen client trust, win regulated industry deals, and demonstrate an unmatched commitment to safeguarding customer data at scale.
Strengthen Client Trust & Retention
Alorica handles sensitive data for the world's leading brands. Nullafi provides an additional layer of protection that demonstrates Alorica's commitment to data security, strengthening trust and increasing client retention across every engagement.
Reduce Breach Risk & Insurance Costs
With 100,000+ agents handling sensitive data daily, the risk surface is significant. Nullafi reduces data exposure risk at the source, potentially lowering cyber insurance premiums and eliminating the cost of breach remediation.
Competitive Differentiation in BPO
No other BPO provider offers real-time, network-level data protection backed by 16 granted patents. Nullafi gives Alorica a unique differentiator in RFPs and competitive evaluations that competitors simply cannot replicate.
Win More Regulated Industry Deals
Healthcare, financial services, and government clients require the highest levels of data protection. Nullafi enables Alorica to confidently pursue and win deals in the most regulated industries with provable, real-time data controls.
Accelerate Enterprise Client Onboarding
Enterprise clients often delay onboarding due to data security concerns. Nullafi addresses their most urgent requirements upfront, accelerating the sales cycle and reducing time-to-revenue for new Alorica engagements.
Global Compliance at Scale
With operations spanning the Americas, Asia, and Europe, Alorica faces a complex web of data protection regulations. Nullafi provides consistent, automated compliance enforcement across every geography and jurisdiction Alorica operates in.
Nullafi Data Transit Map & Live Audit Trail
Watch data flow across Alorica's network in real time. Click any node to filter the audit log.
Automated Alerting & Reporting
Nullafi continuously monitors every data interaction across Alorica's global operations and delivers actionable intelligence automatically.
Real-Time Alerts
Instant notifications when sensitive data is accessed, moved, or exposed outside policy boundaries. Alerts fire within milliseconds, before data leaves Alorica's environment.
Fully Customizable Reports
Automated summaries delivered to Alorica's security teams on your schedule with full breakdowns of data interactions, policy violations, redaction events, and compliance posture across all channels. Fully configurable by team, channel, or time range.
Compliance Audit Trails
Every data interaction is logged with full provenance: who accessed what, when, and from where. Export-ready audit trails for PCI-DSS 4.0.1, GDPR, CCPA, SOX, HIPAA, and HITRUST compliance reviews.
Key Benefits for Alorica & Its Enterprise Clients
Purpose-built for the unique data protection challenges of global contact center and BPO operations.
Protect Data Across Every Digital Channel
Chat, email, SMS, CRM screens, and AI copilots. Nullafi provides consistent data protection across every digital communication channel Alorica operates for its clients, without requiring separate solutions for each.
Non-Human Detectable Latency
Nullafi processes data so fast that Alorica's agents and customers never notice the protection layer. It operates invisibly, ensuring data security does not come at the cost of customer experience or agent productivity.
Deploy in Days, Not Months
No application changes, no database modifications, no workflow disruptions. Nullafi's network-level architecture means Alorica can go from evaluation to full production deployment across global sites in days.
Secure Remote & Hybrid Workforces
Whether Alorica agents work from the office, home, or a hybrid model, Nullafi ensures the same level of data protection everywhere. Consistent security across all Alorica locations worldwide, regardless of device or network.
AI-Ready Data Governance
As Alorica deploys Alorica IQ, evoAI, and other AI-powered tools, Nullafi ensures sensitive data is controlled before it reaches any AI model. Define exactly what AI can see, in real time, without blocking innovation.
Compliance Without Complexity
PCI-DSS 4.0.1, GDPR, CCPA, SOX, HIPAA, HITRUST. Nullafi's automated audit trails and policy enforcement simplify compliance across every regulation Alorica and its clients face, reducing audit preparation from weeks to hours.
Accelerating Value Across Alorica's Service Portfolio
Nullafi is not a standalone product. It is a force multiplier for every service Alorica delivers. From customer care to AI automation to back-office processing, data protection amplifies the value of Alorica's entire portfolio.
Protect Sensitive Data in Every Digital Interaction
Alorica's customer care agents handle millions of interactions daily across chat, email, SMS, and social. Nullafi ensures that sensitive customer data, including payment details, health records, and personal identifiers, is automatically masked in real time across every digital channel and platform.
Secure Data Flowing Through AI-Powered Workflows
Alorica IQ and evoAI drive intelligent automation across the customer journey. Nullafi ensures that sensitive data is redacted before it reaches any AI model, enabling Alorica to innovate with confidence while maintaining full compliance and data governance.
Protect Data in Back-Office Processing
Alorica's back-office operations, including collections, payment processing, and account management through SST, handle high volumes of financial data. Nullafi provides real-time masking and audit trails for every transaction, reducing fraud risk and ensuring PCI-DSS compliance.
Safeguard Data in Content Moderation Workflows
Alorica's Digital Trust & Safety platform processes sensitive user-generated content at scale. Nullafi ensures that personal information within moderation queues is protected, preventing unauthorized exposure while enabling moderators to do their work effectively.
Consistent Protection Across Alorica's Remote Workforce
Alorica's work-at-home agents operate on diverse networks and devices worldwide. Nullafi provides network-level data protection that works consistently regardless of location, ensuring the same security posture in a home office as in an Alorica facility.
Quantifiable Security ROI for Every Client Engagement
Data protection delivers measurable value for Alorica's enterprise clients: reduced breach risk, faster compliance audits, lower insurance premiums, and avoided regulatory fines. Nullafi provides the metrics and dashboards to prove ROI in every business review.
BPOs Must Adopt AI,
But Not Without Control
Alorica needs the ability to control exactly what AI can see, in real time
Nullafi: Data Protected at Every Transition
Watch sensitive data flow through Alorica's contact center operations, protected at every point.
The Data Protection Blind Spot
The Reality Today
- Alorica agents see raw SSNs, credit cards, and health data in every interaction
- AI copilots like evoAI ingest sensitive customer data without controls
- Work-from-home agents across 18+ countries access PII on unmanaged devices
- Compliance teams rely on manual audits and spot checks across global sites
- Data exposure incidents go undetected for weeks or months
Granular Control, in Real Time
- Dynamic field-level masking based on role, context, and policy
- AI data governance: control exactly what Alorica IQ and evoAI can access
- Consistent protection across office, remote, and hybrid globally
- Immutable audit trail with every data access event logged
- Real-time detection and response, not after the fact
Nullafi Core Capabilities
Six pillars of real-time data protection, purpose-built for Alorica's global contact center and BPO operations.
Real-Time Data Discovery
Nullafi identifies sensitive data the instant it appears on screen, in transit, or in memory. No pre-scanning, no batch processing. Every SSN, credit card, health record, and account number is detected as it flows through Alorica's contact center systems, CRM platforms, and agent desktops.
Dynamic Data Masking
Field-level masking that adapts in real time based on user role, context, and policy. Alorica agents see only what they need to resolve the interaction. Supervisors see more. Nullafi enforces least-privilege access to sensitive data without changing a single application.
Granular Policy Engine
Define who can see what, when, and under what conditions. Nullafi's policy engine supports role-based, context-aware, and time-bound rules that adapt to Alorica's compliance requirements across PCI-DSS, GDPR, CCPA, SOX, HIPAA, and HITRUST.
Immutable Audit Trail
Every data interaction is logged with full provenance: who accessed what data, when, from which device, and what action was taken. Export-ready audit trails satisfy the most demanding compliance reviews from Alorica's enterprise clients.
Zero-Integration Deployment
Nullafi operates at the network layer, requiring no changes to existing applications, databases, or workflows. Deploy across Alorica's entire global contact center environment in days, not months, with no code changes and no downtime.
Network-Level Operation
Operating below the application layer, Nullafi protects data across every tool, platform, and device in Alorica's environment simultaneously. One deployment covers agent desktops, CRM systems, Alorica IQ, evoAI, and more.
Real-World Use Cases for Alorica
How real-time data protection solves critical challenges across Alorica's global contact center and BPO operations.
Agent Screen Data Protection in Real Time
When a customer provides their SSN, credit card, or account number via chat, email, or CRM entry, Nullafi masks the data on the Alorica agent's screen in real time. The agent can process the transaction without ever seeing the raw sensitive data, protecting both the customer and Alorica.
Alorica IQ & evoAI Data Governance
Alorica's AI platforms, including Alorica IQ and evoAI, need access to conversation context but not raw PII. Nullafi ensures AI models receive redacted data while maintaining the context needed for accurate suggestions, summaries, and intelligent automation.
Work-From-Home Agent Security
Alorica's global remote workforce on personal devices and home networks poses unique data risks. Nullafi protects sensitive data at the network level, ensuring consistent security regardless of the agent's location, whether in Manila, Guatemala City, or Austin.
Automated Compliance Reporting for Enterprise Clients
Instead of manual spot-checks and quarterly audits, Nullafi provides Alorica with continuous compliance monitoring and immutable audit trails. Generate PCI-DSS, GDPR, HIPAA, or HITRUST reports on demand for any enterprise client with complete data lineage.
Nullafi: Protected by 16 Granted Patents
A decade of innovation in real-time data protection, recognized by the USPTO.